Agent chat playground

Open the playground

Go to Dashboard → Agents → select an agent → Chat (route pattern: /agents/[agentId]/chat).

What it’s for

The playground runs the same agent runtime as production (subject to environment): you can:

• Validate instructions and tone
• Trigger built-in tools (escalation, search, appointments, etc.)
• Observe RAG-grounded answers when knowledge is indexed
• Debug MCP actions if tools are enabled

Limitations

• Test traffic may use different rate limits or model routing than live channels—confirm in staging if you rely on exact quotas.
• Channel-specific formatting (WhatsApp templates vs web) may differ slightly; always verify on the real channel for final UX.

Tips

• Use realistic customer messages, including edge cases (“speak to a human”, “book a call”).
• After changing Agent settings, re-test here before publishing widget or channel changes.