AI reference
Follow-up suggestions
Suggested next questions or actions after assistant replies.
Follow-up suggestions
Behavior
Follow-up suggestions propose short prompts the customer can tap after a reply—improving engagement and guiding users to next steps.
Configuration
Generation is handled in the agent / messaging pipeline (followUpSuggestions in the backend). Availability may depend on plan, channel, or agent settings.
Best practices
- Keep knowledge fresh so suggestions stay on-topic.
- Avoid suggesting actions that require disabled tools.