Billing & settings

Agent settings

Instructions, model behavior, and per-tool toggles for the selected agent.

Agent settings

Route

Dashboard → Agent settings (/agent-settings) configures the selected agent (confirm via agent switcher).

What you configure

Typical options include:

Instructions — system / support persona, tone, guardrails
Built-in tools — enable or disable escalation, resolution, search, book appointment, and optional workflow tools (decks, PDFs, browser research, etc.) — see Built-in AI tools
Model or temperature when exposed
Follow-up suggestions or similar UX features when enabled for your workspace

Effect on channels

Changes apply to all channels and embeds using this agent after save—re-test widget and at least one messaging channel.

Compare agents for A/B or version comparison UI
Agent chat playground for testing

In-app pricing page

The dashboard pricing view for comparing plans before purchase.

Compare agents

Side-by-side comparison of agent configurations or versions.

On this page

Agent settings Route What you configure Effect on channels Related