Plans & subscriptions

Plans

Plans define price, billing interval (month/year), Stripe price/product IDs, and feature limits:

• maxUsers, maxConversations, maxChannels, maxAgents (as applicable)
• Marketing features list for each tier

Subscriptions

Each subscription links:

• Organization
• Stripe customer and subscription IDs
• Status — active, canceled, past_due, trialing, incomplete, incomplete_expired, unpaid
• Current period start/end
• Cancel at period end flag
• Optional pending price for scheduled downgrades

Billing UI

Dashboard → Billing (/billing) is the primary plans & checkout experience. Settings → Billing (/settings/billing) may duplicate or deep-link Stripe portal actions depending on deployment.

Trials

trialing status and trialEnd control trial access—after expiry, expect past_due or blocked features until payment succeeds.

Upgrades & downgrades

Upgrades usually apply immediately; downgrades may schedule to period end via pendingStripePriceId.

See Invoices & payments.