Knowledge base files
Upload and manage documents that ground your agent’s answers.
Knowledge base files
Open Knowledge
Dashboard → Knowledge (/files) is the knowledge base for your organization. Upload files your agents should cite or summarize from.
Supported content
Depending on deployment, uploads may include PDFs, text, images (with text extraction / embeddings where enabled), and structured chunks stored for RAG retrieval.
Folders & organization
The backend supports KB folders and path logic so teams can organize content by product line, language, or department. Use folders consistently so retrieval filters (when configured) stay predictable.
Processing pipeline
After upload, content is typically:
- Extracted to text
- Chunked for embedding
- Indexed for vector search
Processing time grows with file size and total corpus—large batches may take minutes.
Permissions
Only roles allowed by your app can add, replace, or delete knowledge. Removing a document affects answers immediately after re-indexing completes.
Related
- Website crawler for URL-based ingestion
- Retrieval & RAG for how search ties to answers