WisebotAI
Operations

Analytics

Metrics for conversations, channels, and agent performance.

Analytics

Open Analytics

Dashboard → Analytics (/analytics) shows usage and performance metrics for your organization.

What you may see

Depending on deployment:

  • Conversation volume over time
  • Channel breakdown (web vs WhatsApp vs …)
  • Resolution or escalation rates
  • Latency or model cost proxies

Charts are backed by aggregated metrics for your organization—the exact tiles depend on your plan and what the deployment exposes in the UI.

Using analytics

  • Compare before/after when you change instructions or knowledge.
  • Spot channels with high escalation—then improve FAQs or agent prompts.
  • Correlate with billing usage if your plan is usage-metered.

Data freshness

Metrics may be near real-time or batch—check timestamps in the UI if shown.

Appointments

Scheduling and calendar-related flows powered by the appointments system and book-appointment tool.

Workflows

Build visual automations that chain inputs, AI, knowledge base, agent tools, MCP integrations, HTTP, and code—with manual run, webhooks, and schedules.