Channels
Connect Instagram messaging through Meta and map DMs to conversations.
Setup flow
- Dashboard → Channels → Instagram.
- Complete Select account (
/channels/instagram/select-account) to link the correct Instagram professional account.
Messaging
Instagram DMs are ingested like other channels: normalized to internal messages, then routed to contacts and conversations.
Policies
Meta enforces messaging windows and opt-in rules—ensure your use case complies with Instagram and Meta policies.
Testing
Use a test account or low-traffic window to validate agent tone and escalation before broad rollout.