Channels overview
Omnichannel messaging architecture—one agent stack across WhatsApp, social, SMS, and web.
Channels overview
What are channels?
Channels are customer entry points (WhatsApp, Facebook Messenger, Instagram, Telegram, SMS, web widget) that all normalize into WisebotAI’s conversation model. Messages are deduplicated, routed to contacts and conversations, and answered by the AI agent unless the conversation is escalated or resolved.
Dashboard
Dashboard → Channels (/channels) is where you connect and manage credentials for each platform. Some flows use dedicated routes:
- WhatsApp — select phone (
/channels/whatsapp/select-phone) - Facebook — select page (
/channels/facebook/select-page) - Instagram — select account (
/channels/instagram/select-account)
Availability matrix
Available now
- Web widget
- Facebook Messenger
- Telegram
- SMS
Coming soon / plan-gated
- Additional telephony/voice connectors by region
- Expanded enterprise connectors tied to channel workflows
- Deeper two-way sync presets for vertical-specific systems
See Coming soon connections for roadmap-level connector guidance.
Conversation lifecycle
Incoming messages create or continue contact sessions and conversations. If status is unresolved, the AI layer generates a reply; if escalated or resolved, automation may pause per your rules.
Rate limits
Channel connectors enforce rate limits and idempotency to handle provider retries safely.
Next steps
Open the guide for each channel you use—connection steps differ per provider.