Channels
Telegram
Connect Telegram bots for customer chat through the channel layer.
Telegram
Setup
From Dashboard → Channels, add Telegram and provide your bot token from @BotFather where the UI prompts you.
Webhooks
WisebotAI receives updates via HTTPS webhooks (/channels/telegram/webhook?organizationId=...). Ensure your deployment URL is publicly reachable and HTTPS.
Behavior
Messages map into the same conversation router as other channels—AI replies apply when the conversation is unresolved.
Commands & media
Support for commands, attachments, and stickers depends on connector implementation—test in the agent chat playground and a real Telegram chat.