Channels
Connect WhatsApp Business API numbers and route messages into WisebotAI conversations.
Setup flow
- Go to Dashboard → Channels and start the WhatsApp connection.
- Complete phone number selection (
/channels/whatsapp/select-phone) as guided by the UI. - Store credentials securely—webhooks will point at WisebotAI’s HTTP endpoints (
/channels/whatsapp/webhook?organizationId=...pattern in architecture docs).
Incoming messages
Messages are validated, normalized, and attached to the right conversation. Duplicate delivery IDs are ignored (idempotency).
Outgoing replies
Replies use the channel sender layer so formatting matches WhatsApp rules (text, media limits per API).
Troubleshooting
- Verify webhook URL and verification tokens in the Meta/WhatsApp dashboard.
- Check rate limit logs if you burst traffic.
- Ensure the agent linked to this channel is the one you trained.
See Channels overview for shared concepts.